Episode 30

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Published on:

16th Jan 2024

11 tips to make your FinTech better to move the needle | 2023 Compilation Pod

Today, we have a compilation episode with my favorite question. I always ask this question at the end of the episode, which is, Hey, if you were to change one thing in fintech that could have the most impact to customers, colleagues, and investors, what would that be?

The immediate response from almost everyone is. That's a tough question, Monica. So today let's hear what our guest had to say in 2023. 

Here you go! The top 11 from 2023 đź’Ą

👉Put customers at the Heart of what you do, not the centre, by Gregor Mowat at Loqbox

👉 Get rid of acronyms to be more inclusive and help people understand. Why would you want your team to be confused?... by Fliss Berridge at Ordo


👉 Change onboarding -- help people understand why this information is being collected and then accept all official IDs available, by David Wachira, PhD at Waya


👉 Acknowledge that FinTechs and Banks are different and with different strengths... then find ways to work better together. 2024 is ready for partnerships! by Ara Abrahamyan at Cognaize


👉Making a positive impact always needs to be at the center and remember we are in business, ask yourself... is this a solution that people want to pay for? by Marijke Koninckx at BankiFi


👉Use open banking, open finance, open data to have a effect on society and economy --> Create the right foundations to remove the big cost barriers of the banking industry of today, by Huw Davies at Ozone API


👉 Really think about customer experience. Deep be care about it, that really makes a difference, by Ken Hart at Snowdrop Solutions


👉 Build products thinking of solving everyday customer problems, by Iliana de Silva at techreo


👉 When selecting partners, create efficient due diligence procedures to evaluate the best fit, key word, efficient, by Svitlanka Sergiichuk Romaniuk at Neofin solutions


👉Think sustainability. Do I really have to push to squeeze the last droplet out of the lemon? Or is it also sufficient if I only get three droplets out of that lemon and leave the rest to us?... this applies to business travel too, by Christian Lehringer at COPECTO GmbH


👉 Have fintech companies and financial institutions partner with governments to promote financial lives and financial education within schools since, from the beginning, when people are kids, by Eduardo Moore at Clara


If you enjoy this Purpose Driven FinTech episode it would mean the world if you subscribe and give it a follow so that we can have more impact. Remember to connect in YouTube or LinkedIn to keep the conversation going.

This is one of my favourite pods of all time!

Let’s dive into it!

👉 And you can find Monica here:


If you enjoy this pod, please follow and leave a 5 star rating on Spotify and a review on Apple podcasts


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Production and marketing by Monica Millares. For inquiries about coaching, collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.com


Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

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About the Podcast

Purpose Driven FinTech
Building products with impact
Welcome to Purpose Driven FinTech!

I'm your host, Monica Millares - Product Leader and fellow FinTecher.

These days, with the rising cost of living, financial stress among customers, loss of trust in banks, speculation of crypto, and uncertainty, we're facing unprecedented challenges. But there is hope. We as FinTechers have the power to make a positive impact.

Our products, the how we do product, and our people can make a difference on customers’ financial lives - and as a result, in the quality of their lives.

However, more than ever Founders, CEOs, Leadership teams and all FinTechers have a ton of pressure to build solutions that actually solve customer problems, that people want, that are differentiated And profitable

Yes that's you and me too!

That's why I've created this podcast!

I speak with Founders, Product Leaders, VCs, and industry experts to uncover their stories, challenges, and lessons learnt in building products with impact.

You'll get to hear real-life conversations, and you’ll walk away with practical questions, frameworks and insights that you can apply to your own FinTech products. So, are you ready to make a bigger difference in FinTech?

Let's come together and discover how Purpose, Product, and People can help us create a future of better financial wellbeing while building sustainable and profitable FinTechs.

Follow me on LinkedIn, TikTok, and  YouTube to stay connected and be part of the conversation.

Cheers to making better FinTech and making FinTech better!

Love, Moni 

About your host

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Monica Millares

Monica advocates for financial safety for all. She is the Product Principal at BigPay, where she leads Product and Design. As part of the founding team, Monica led building BigPay’s product from zero to one, to multi product line, and international expansion. Her leadership shaped the culture and ways of working to grow from startup to scaleup. BigPay has over 1.4 million customers, and has presence in Malaysia, Singapore and Thailand.

Monica has almost 20 years’ experience in Financial Services. Prior to BigPay, she was one of the first joiners in UK’s challenger Tandem Bank, where she focused on building credit cards from scratch. Previously she worked in leading Financial Services brands like Visa, Barclays, and a Mexican Development Bank.

She sits on the Board of PayEd, and is recognised as Singapore’s #Fintech65 Product Leaders and Women in FinTech. She’s been multiple times speaker at the prestigious conference Money2020 and shared stage with JP Morgan, Standard Chartered Bank, Konsentus, and Money2020’s Rise Up. Her commitment to innovation and financial inclusion resonates in her podcast “Purpose Driven FinTech” where she explores how FinTech’s can have 10x more impact.

Monica has a background in Engineering and a Master’s Degree on Analysis, Design, and Management of Information Systems from the London School of Economics.