Episode 52

Oper Reveals How To Reduce Mortgage Borrower Anxiety by Blending Human Touch With AI Efficiency | Geert Van Kerchkhoven, CEO & Co-Founder Oper

Buying a property is a big life moment, and one full of anxiety! And yes, we the people in the industry are guilty of creating anxiety to our customers! That’s why Geer Van Kerchkhoven, CEO & Co-Founder Oper is doing something about it, and helping both banks and customers create a much better mortgage experience!

In this episode Geert shares his journey and insights on improving the mortgage process. He reveals how we can reduce borrower anxiety and streamline the home-buying journey, why Oper is a great product and his secret sauce to building products people love and are willing to pay for! He also shares valuable experiences on leveraging AI Oper, lessons learnt re AI, and building high-performance teams, and top advice for anyone in the journey!

We cover,

(00:00) Intro to the Mortgage Experience

(04:10) Geert’s Initial Hypotheses

(06:10) Challenges and Mindset in Building a Fintech

(11:37) Defining a Great Product in Fintech

(14:37) Addressing Borrower Anxiety and Mortgage Challenges

(23:22) The Hybrid Model: Combining AI and Human Touch

(26:15) Loan Advisor Interaction in Virtual Environments

(28:16) AI in Document Matching and Loan Processing

(29:32) Key Takeaways of Building AI Features in Fintech

(31:04) Challenges in AI Deployment: Compliance and Integration

(33:00) Understanding Vertical AI and Its Applications

(38:55) Fireside Chat: Insights on Strategy and Leadership

Follow for more discussions on how to build great FinTech products with customer and commercial impact and to stay updated on the latest episodes.

👉 You can find Geert here


👉 And you can find Monica here:


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Production and marketing by Monica Millares. For inquiries about being in the show, coaching, consulting, creative collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.com

Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

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About the Podcast

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Purpose Driven FinTech
Building & Growing FinTech Products With Customer & Commercial Impact

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About your host

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Monica Millares

Monica advocates for financial safety for all. She is the Product Principal at BigPay, where she leads Product and Design. As part of the founding team, Monica led building BigPay’s product from zero to one, to multi product line, and international expansion. Her leadership shaped the culture and ways of working to grow from startup to scaleup. BigPay has over 1.4 million customers, and has presence in Malaysia, Singapore and Thailand.

Monica has almost 20 years’ experience in Financial Services. Prior to BigPay, she was one of the first joiners in UK’s challenger Tandem Bank, where she focused on building credit cards from scratch. Previously she worked in leading Financial Services brands like Visa, Barclays, and a Mexican Development Bank.

She sits on the Board of PayEd, and is recognised as Singapore’s #Fintech65 Product Leaders and Women in FinTech. She’s been multiple times speaker at the prestigious conference Money2020 and shared stage with JP Morgan, Standard Chartered Bank, Konsentus, and Money2020’s Rise Up. Her commitment to innovation and financial inclusion resonates in her podcast “Purpose Driven FinTech” where she explores how FinTech’s can have 10x more impact.

Monica has a background in Engineering and a Master’s Degree on Analysis, Design, and Management of Information Systems from the London School of Economics.