Episode 9

full
Published on:

18th Jul 2023

Think differently: be a challenger, not an excellent sheep. How data enrichment can help you stand out and remove anxiety from your customer's lives | Ken Hart, CEO and Founder at Snowdrop Solutions

Today I speak with Ken Hart, CEO and Founder at Snowdrop Solutions, a data enrichment FinTech. We talk about the importance of clarity and transparency of transactions in financial services, focusing on solving every day problems, the need for a user-centric approach using personalized spending insights and recommendations, the benefits of autonomy in building a company to have a meaningful impact on users' lives and the importance of creating a culture that builds challengers, not excellent sheep

"There's moments in people's lives where there's a lack of clarity, a lack of transparency, and if you could just make sense of it quickly and intuitively... people just get it."

Let’s dive into it!

👉 You can find Ken here

👉 And you can find Monica here:

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🗞️ Newsletter: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062789745407340544


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We cover:

(0:00:00) Financial stress in the UK: 40% of users struggle financially

(0:00:34) Snowdrop's goal: Provide clarity on spending and transactions

(0:01:52) Solving daily problems for consumers

(0:03:39) Ken's definition of success

(0:04:42) Ken's productivity habits: Walk and talk, and focused music

(0:07:00) Motivation behind starting Snowdrop: Autonomy and long-term vision

(0:11:23) Snowdrop's expertise: Providing clarity and intuitive user experience.

(0:13:09) Use case in financial services: Enhancing transaction clarity and reducing anxiety.

(0:22:52) Snowdrop's vision for the future: Spending insights and ESG tagging.

(0:26:35) How has autonomy helped Snowdrop build the product that they wanted to build?

(0:29:15) Defining what to build and not to build. Becoming a day to day product

(0:32:29) Career advice for kids getting ready for the university

(0:34:03) Choosing meaningful work over society expectations

(0:36:25) Leadership and culture at Snowdrop, why attitude matters

(0:38:15) Building a culture of challengers, not excellent sheep

(0:39:27) The one thing Ken would change in FinTech: Thinking about customer experience

(0:42:09) Where to find Ken and the team


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Production and marketing by Monica Millares. For inquiries about collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.com


Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

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About the Podcast

Purpose Driven FinTech (& AI in FinTech)
Building FinTech Products & AI in FinTech with Impact
Welcome to Purpose Driven FinTech!

I'm your host, Monica Millares - Product Leader and fellow FinTecher.

These days, with the rising cost of living, financial stress among customers, loss of trust in banks, speculation of crypto, and uncertainty, we're facing unprecedented challenges. But there is hope. We as FinTechers have the power to make a positive impact.

Our products, the how we do product, and our people can make a difference on customers’ financial lives - and as a result, in the quality of their lives.

However, more than ever Founders, CEOs, Leadership teams and all FinTechers have a ton of pressure to build solutions that actually solve customer problems, that people want, that are differentiated And profitable

Yes that's you and me too!

That's why I've created this podcast!

I speak with Founders, Product Leaders, VCs, and industry experts to uncover their stories, challenges, and lessons learnt in building products with impact.

You'll get to hear real-life conversations, and you’ll walk away with practical questions, frameworks and insights that you can apply to your own FinTech products. So, are you ready to make a bigger difference in FinTech?

Let's come together and discover how Purpose, Product, and People can help us create a future of better financial wellbeing while building sustainable and profitable FinTechs.

Follow me on LinkedIn, TikTok, and  YouTube to stay connected and be part of the conversation.

Cheers to making better FinTech and making FinTech better!

Love, Moni 

About your host

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Monica Millares

Monica advocates for financial safety for all. She is the Product Principal at BigPay, where she leads Product and Design. As part of the founding team, Monica led building BigPay’s product from zero to one, to multi product line, and international expansion. Her leadership shaped the culture and ways of working to grow from startup to scaleup. BigPay has over 1.4 million customers, and has presence in Malaysia, Singapore and Thailand.

Monica has almost 20 years’ experience in Financial Services. Prior to BigPay, she was one of the first joiners in UK’s challenger Tandem Bank, where she focused on building credit cards from scratch. Previously she worked in leading Financial Services brands like Visa, Barclays, and a Mexican Development Bank.

She sits on the Board of PayEd, and is recognised as Singapore’s #Fintech65 Product Leaders and Women in FinTech. She’s been multiple times speaker at the prestigious conference Money2020 and shared stage with JP Morgan, Standard Chartered Bank, Konsentus, and Money2020’s Rise Up. Her commitment to innovation and financial inclusion resonates in her podcast “Purpose Driven FinTech” where she explores how FinTech’s can have 10x more impact.

Monica has a background in Engineering and a Master’s Degree on Analysis, Design, and Management of Information Systems from the London School of Economics.