Episode 7

How to build and scale Products with a customer centric focus| Edu Moore, Product Director at Clara

In today’s episode I speak with Edu Moore, Product Director at Clara, Latin America’s leading end-to-end business spend management platform. Edu has an impressive career and worked in three FinTech Unicorns - Nubank, Bitso and Clara. We go through challenges of collecting feedback, prioritization, the differences between B2C and B2B product management, and how to keep PMs motivated

"You don't necessarily need to jump from one product to another. If the one product you have is working well, is attracting new customers, is gaining traction, you got retention, you got engagement, then maybe you should focus on the core, build the key functionalities that customers want and the ones that will actually help your business grow."

Maybe this is the secret to successful unicorns let’s dive into it!

👉 You can find Edu here

👉 And you can find Monica here:

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We cover:


(0:00:00) The struggle of collecting feedback and customer intuition

(0:04:08) The role of purpose in Edu’s career and leadership style

(0:08:11) Transition from investment banking to FinTech

(0:10:10) The fulfillment and impact of working in FinTech

(0:12:52) Differences in product management between startup and scale-up FinTech

(0:17:19) Prioritization and focus in B2C and B2B FinTech

(0:21:20) The importance of focusing on the core product

(0:27:19) Collecting feedback and decision-making in B2C and B2B

(0:35:50) Keeping product managers motivated and high-performing

(0:43:09) Partnering with governments to promote financial education in schools


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Production and marketing by Monica Millares. For inquiries about collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.com


Disclaimer:


This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers; nor those of the guests. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

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About the Podcast

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Purpose Driven FinTech
Building & Growing FinTech Products With Customer & Commercial Impact

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About your host

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Monica Millares

Monica advocates for financial safety for all. She is the Product Principal at BigPay, where she leads Product and Design. As part of the founding team, Monica led building BigPay’s product from zero to one, to multi product line, and international expansion. Her leadership shaped the culture and ways of working to grow from startup to scaleup. BigPay has over 1.4 million customers, and has presence in Malaysia, Singapore and Thailand.

Monica has almost 20 years’ experience in Financial Services. Prior to BigPay, she was one of the first joiners in UK’s challenger Tandem Bank, where she focused on building credit cards from scratch. Previously she worked in leading Financial Services brands like Visa, Barclays, and a Mexican Development Bank.

She sits on the Board of PayEd, and is recognised as Singapore’s #Fintech65 Product Leaders and Women in FinTech. She’s been multiple times speaker at the prestigious conference Money2020 and shared stage with JP Morgan, Standard Chartered Bank, Konsentus, and Money2020’s Rise Up. Her commitment to innovation and financial inclusion resonates in her podcast “Purpose Driven FinTech” where she explores how FinTech’s can have 10x more impact.

Monica has a background in Engineering and a Master’s Degree on Analysis, Design, and Management of Information Systems from the London School of Economics.