Episode 65

Future-Proof Your FinTech: Why Your 2030 Customer Won't Be Human | Pawel Stezycki, Principal Consultant at Spyrosoft

The AI revolution in FinTech is happening faster than you think! This week I speak with Pawel to explore how AI is transforming financial services and what it means for product leaders.

From beating competitors with limited resources to preparing for a future where your customers might be AI copilots - this episode is packed with actionable insights for FinTech leaders who want to stay ahead of the curve.

Discover:

  • Why the AI transformation will happen 20x faster than the industrial revolution
  • How to identify high-impact AI use cases with limited resources
  • Real examples of cross-industry innovation that drove ROI in months
  • The secret to building sustainable, purpose-driven AI products
  • Why your 2030 customer might not be human (and how to prepare)

Perfect for FinTech leaders, product managers, and innovation teams looking to create lasting impact in an AI-first world.

👉 Follow Pawel:

LinkedIn: https://www.linkedin.com/in/pawelstezycki/

👉Follow Monica:

LinkedIn: https://www.linkedin.com/in/monicamillares/

YouTube: https://www.youtube.com/@moni_millares

TikTok: https://www.tiktok.com/@moni_millares

Website: https://www.purposedrivenfintech.com/

We cover:

[00:00:00] The biggest fear in FinTech today

[02:49:00] Building purpose-driven AI solutions

[05:17:00] How AI enables better financial habits

[08:00:00] Historical perspective: From printing press to AI

[13:32:00] Framework for identifying AI use cases

[16:10:00] Cross-industry innovation success stories

[22:06:00] The human factor in AI transformation

[25:21:00] AI-powered learning revolution

[29:25:00] Ethics and trust in AI solutions

[32:29:00] Your 2030 customer isn't human

[36:30:00] Preparing for the bot economy

[39:31:00] Building sustainable AI-powered businesses

SEARCH QUESTIONS

  • How fast are competitors copying FinTech features in 2025?
  • How to build purpose-driven AI products in FinTech?
  • How can AI improve financial habits?
  • How long will AI transformation take compared to other revolutions?
  • What are the best AI use cases for FinTech?
  • How to innovate with AI on a limited budget?
  • Will AI replace jobs in FinTech?
  • How to use AI for financial education?
  • How to ensure AI solutions are trustworthy?
  • What will FinTech customers look like in 2030?
  • How to prepare for AI copilots in banking?
  • How to build sustainable AI products?
  • What is the ROI of AI in FinTech?
  • How to test AI solutions quickly?
  • How to find AI innovation opportunities?
  • How to build an AI-ready culture?
  • How to make complex financial information engaging with AI?
  • What are the risks of AI in FinTech?
  • How will AI change banking services?
  • What regulations affect AI in FinTech?

#FinTechInnovation #AIStrategy #ProductLeadership #FutureOfFinance #PurposeDrivenTech

Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

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About the Podcast

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Purpose Driven FinTech
Building & Growing FinTech Products With Customer & Commercial Impact

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About your host

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Monica Millares

Monica advocates for financial safety for all. She is the Product Principal at BigPay, where she leads Product and Design. As part of the founding team, Monica led building BigPay’s product from zero to one, to multi product line, and international expansion. Her leadership shaped the culture and ways of working to grow from startup to scaleup. BigPay has over 1.4 million customers, and has presence in Malaysia, Singapore and Thailand.

Monica has almost 20 years’ experience in Financial Services. Prior to BigPay, she was one of the first joiners in UK’s challenger Tandem Bank, where she focused on building credit cards from scratch. Previously she worked in leading Financial Services brands like Visa, Barclays, and a Mexican Development Bank.

She sits on the Board of PayEd, and is recognised as Singapore’s #Fintech65 Product Leaders and Women in FinTech. She’s been multiple times speaker at the prestigious conference Money2020 and shared stage with JP Morgan, Standard Chartered Bank, Konsentus, and Money2020’s Rise Up. Her commitment to innovation and financial inclusion resonates in her podcast “Purpose Driven FinTech” where she explores how FinTech’s can have 10x more impact.

Monica has a background in Engineering and a Master’s Degree on Analysis, Design, and Management of Information Systems from the London School of Economics.