Episode 20

£2 Billion Annual Lost Payments in Subscriptions: Taking Control of Subscriptions While You Sleep | Delphine Emenyonu Co-founder at ScribePay

Did you know that in the UK consumers lose £2 Billion per year on unwanted subscriptions? Yes the ones that you join a trial and then forget about and boom! You get charged by surprise. This in turn creates financial stress, mainly to individuals, freelancers and small businesses. Even though it’s a big pain point, somehow it is still underserved. Till now!

Delphine takes us through her story on what inspired her to start ScribePay. ScribePay is a UK FinTech that allows consumers to track all their subscriptions in one place so that you are not caught off-guard when charged again! We go deep into what is the source of the problem - as simple as a distinction between subscriptions and recurring payment, how ScribePay brings control back to customers, and Delphine’s challenges fundraising as a woman of colour.

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Let’s dive into it!

👉 You can find Delphine here

👉 And you can find Monica here:

We cover:

(0:02:02) Dealing with failure and tough times

(0:05:47) Believing in oneself and taking charge of one's destiny

(0:07:29) The role of purpose FinTech and how it can make a difference in communities

(0:10:04) Scribepay to reengineer the way people pay for subscriptions

(0:13:22) Impact of wasted money on subscriptions and the stress and anxiety it causes

(0:14:34) Pain points experienced by consumers and content creators when it comes to subscriptions

(0:18:17) Growth of subscriptions and the need for organizations to distinguish between subscriptions and direct debits

(0:20:45) Scribepay unique features and controls

(0:24:36) Product development and customer research and iterating based on feedback

(0:27:20) Challenges of accessing funding and the need for more support for women in FinTech

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Production and marketing by Monica Millares. For inquiries about coaching, collabs, sponsoring the podcast or creating or editing your podcast email fintechwithmoni@gmail.com


Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.

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Purpose Driven FinTech
Building & Growing FinTech Products With Customer & Commercial Impact

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About your host

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Monica Millares

Monica advocates for financial safety for all. She is the Product Principal at BigPay, where she leads Product and Design. As part of the founding team, Monica led building BigPay’s product from zero to one, to multi product line, and international expansion. Her leadership shaped the culture and ways of working to grow from startup to scaleup. BigPay has over 1.4 million customers, and has presence in Malaysia, Singapore and Thailand.

Monica has almost 20 years’ experience in Financial Services. Prior to BigPay, she was one of the first joiners in UK’s challenger Tandem Bank, where she focused on building credit cards from scratch. Previously she worked in leading Financial Services brands like Visa, Barclays, and a Mexican Development Bank.

She sits on the Board of PayEd, and is recognised as Singapore’s #Fintech65 Product Leaders and Women in FinTech. She’s been multiple times speaker at the prestigious conference Money2020 and shared stage with JP Morgan, Standard Chartered Bank, Konsentus, and Money2020’s Rise Up. Her commitment to innovation and financial inclusion resonates in her podcast “Purpose Driven FinTech” where she explores how FinTech’s can have 10x more impact.

Monica has a background in Engineering and a Master’s Degree on Analysis, Design, and Management of Information Systems from the London School of Economics.